GHM Communications > Services > Products > Cloud Telephony

The flexible, fixed cost telephone system for single surgeries or multi-surgery practices.

Our Cloud Hosted Systems are perfect for GP Surgeries as you don’t need to worry about hardware or maintenance. Calls are made over the internet, with all the features of a traditional telephone system but mobile and desktop applications also mean you can work from any device or any location. There is no initial outlay, installation is simple and costs are fixed.

We provide full support including training, number porting and 24/7 UK-based assistance, giving you complete peace of mind.

If you don’t have a PBX in your surgery, or your current hardware is not providing what you need, our hosted telephony is ideal for you. Our systems are delivered over an IP connection and suitable for surgeries of any size. They are also really effective if you have multiple surgeries working together.

close up soft focus on headset with telephone devices at office

Benefit from:

Unified Communications

Unified Communications (UC) integrates communication tools that help people exchange ideas and do their jobs more effectively. Our wide range of UC solutions are feature rich, easy to implement, and cost effective.

Call Recording

Easy to manage and deploy in the Cloud. Allowing business to demonstrate compliance with PCI. All while identifying training needs.

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Management Reporting

Our solutions make a difference when it matters most, to staff, customers and the bottom line. Providing clear wallboard views and a comprehensive range of reports on all inbound and outbound call activity.

Video Conferencing

Enjoy face to face conferences with colleagues. A quick ad hoc set up, with application sharing during conference and presentation mode for up to 6. Audio conference options are also available.

CRM/Teams Integration

Our seamless integration with different CRM solutions and browsers brings together the functionality and features of your phone solution and inserts it into the applications that you use daily.

Call Centre

A sophisticated queuing solution to help manage customers on the line and to keep them from hanging up. As well as view what is always happening in real time to improve your call responses and to give clarity.

Auto Attendant

Automatically handle calls professionally and efficiently without calling on any additional resources.

Voicemail

Depending on requirements we can add on licences for specific users, increase storage and divert messages to email.

Call Analytics Software

Improve customer engagements and invest in a solution to evaluate duty of care or quality of customer interactions.

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