Lightfoots is a long-established business, providing a full range of legal services throughout offices in Berkshire, Buckinghamshire and Oxfordshire. There are approximately 100 staff members. They approached GHM to replace an aging system and move lines from ISDN. They required a top of the range solution to improve internal and external communication, as well as a disaster recovery solution and business continuity plan.

The Solution

Based on their requirements and budget, GHM recommended a solution from global telecom provider – Unify. This was also installed with a premium PCI compliant call recording solution from Oak. The virtualised server is class-leading with a full unified communication feature set. Such as flexible working options, instant messaging, Outlook contact integration and in-house conference bridge etc.

The Product

GHM also manage Lightfoots Network Services, and during installing the phone system, SIP Trunks and Broadband services were also implemented. While moving from ISDN to SIP Trunks, it provides a flexible and scalable communications technology that enables growing businesses to manage communications effectively while saving money. For Lightfoots this resulted in a £40k saving over five years.

The Benefits

These are the main benefits Lightfoots are receiving from GHM: –

• All calls are recorded locally in a PCI compliant format. Disaster recovery and business continuity was greatly enhanced. Call lengths are automatically recorded against each client CRM record for more accurate billing and efficient working.
• Key employees have audio conference and collaboration facilities integrated within Outlook to enhance both internal and client-facing communications.
• The whole solution was provided within existing expenditure levels.
• The effort vastly improved the company’s planning and execution functions, created and implemented a new stock policy that accounted for specific SKUs and key variables.

Customer Feedback

“It has been a pleasure dealing with GHM from start to finish. Logistically our install was challenging, as it coincided with us taking an additional office and migrating staff between our 3 offices. It was also our first step into the world of voice over internet. Impressively from the moment GHM promised something would be done, they would deliver; acting as a true partner to our business from day one and working with my teams to deliver the project on time and on budget. Thank you GHM!”